Gain visibility to your virtual apps, desktops and users

Your digital workspace simplifies the management and delivery of desktops and applications across your organization. But you need deep visibility into traffic flows in order to understand and fix application performance issues, address user-access issues and ensure a high-performance user experience.

NetScaler Management and Analytics Service (MAS) provides full visibility and insights into your Citrix virtual apps and desktops using intelligent analytics.

NetScaler MAS: XenApp and XenDesktop Visibility

You rely on Citrix XenApp and XenDesktop for application and desktop virtualization. The foundation of Citrix virtualization solutions is Citrix HDX technology that has been architected to intelligently adapt our Independent Computing Architecture (ICA™) protocol to a wide variety of user and network scenarios.. NetScaler MAS provides unique visibility into the overall performance of Citrix HDX technology and the ICA protocol giving you insights to optimize the delivery of virtual apps and desktops.

Learn how

HDX Insight in NetScaler MAS lets administrators examine the network data from various angles including by desktop, application, user groups and individual users, resulting in faster root-cause analysis. In addition to the MAS console, XenApp and XenDesktop administrators can view HDX Insight data directly within Citrix Director. You can also see TCP level jitter and latency information while getting a detailed breakdown of ICA session latency by client, ICA RTT, and by server. This information can be viewed in real time or you can see historical information, all on simple-to-understand dashboards.

Once NetScaler MAS is connected to your NetScaler instances, you can identify ICA connections in order to provide complete visibility into the protocol. NetScaler MAS is the only solution that can reliably dissect the ICA/HDX technology, providing granular details at the virtual channel level.

High-level aggregate information with drill-downs to session-level data can be accessed from several different perspectives, including users, applications, desktops and gateways.

NetScaler MAS provides the following reports both in historical and real-time views

  • Top users by number of apps and desktop launched, bandwidth consumed, client device information, app launch count, active sessions, active desktops, and latency.
  • Top desktops (per specific time frame) across all XenApp and XenDesktop users by total number of launches, established sessions, uptime, and session latency.
  • Top apps (per specific time frame) across all XenApp and XenDesktop users, by up-time and total number of launches

Gateway Insight in NetScaler MAS provides visibility into the failures that users encounter when logging on, regardless of the access mode.

With Gateway Insight, you can view:

  • A list of users logged on, number of active sessions, and bytes consumed and licenses used by all users. 
  • The end-point analysis (EPA), authentication, single sign-on (SSO), and application launch failures for a user. 
  • Details of active and terminated sessions for a user.  

NetScaler MAS also provides visibility into the reasons for application launch failure for virtual applications. This increases your ability to troubleshoot login or application launch failure issues. View the number of applications launched, active sessions, and number of bytes and bandwidth consumed by the applications. Also, view details of the users, sessions, bandwidth, and launch errors for an application.

Unlike other solutions which have multiple touch points and require a complex configuration of network taps or intrusive agent software, NetScaler MAS provides end-to-end visibility with the organization’s existing footprint of NetScaler ADCs, NetScaler Gateways, or NetScaler SD-WAN instances. The required instrumentation is already a part of those solutions; it only needs to be turned on and configured with NetScaler MAS.

Visibility to your VDI traffic is just one benefit provided by NetScaler MAS

NetScaler MAS is available as a cloud service or as software you can download.

Get started with a free trial

Related products

NetScaler Management and Analytics System

  • Application centric visibility and analytics for applications deployed on any cloud
  • Automates application delivery services across public cloud and on-premise sites
  • Supports high availability of applications across multi-cloud environments

NetScaler ADC

  • Ensures app delivery to all locations
  • Redirects users automatically and invisibly to a secondary cloud or data center during failover
  • Ensures high availability of core applications and services
  • Enables organizations to use cloud resources as a backup data center

NetScaler SD-WAN

  • Reduces WAN costs up to 80 percent vs MPLS and other traditional alternatives
  • Enables lower-cost WAN connections to perform as reliably as MPLS
  • Transforms backup connections into active connections, for additional bandwidth without added cost
  • Simplifies management and monitoring


NetScaler MAS application dashboard overview

The NetScaler MAS 12.0 Application Dashboard provides an enhanced view to how all NetScaler-managed applications are performing across service environments.


More NetScaler MAS resources

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